WHAT WILL YOU DO?

• Solve support requests from customers in ServiceNow and update with relevant status and information
• Assist and coordinate other teams in Playtech to understand and resolve issues with our service, including creation of defects in JIRA
• Monitor the service using Zabbix/Grafana/Graphite tools to make sure it's healthy
• Investigate issues in other Playtech products that could affect the Live service and work with other teams to resolve them
• Participate in on-call rotation

WHAT HELPS YOU SUCCEED?

• High level knowledge of Linux
• Some knowledge in scripting languages which will help you to automate repetitive tasks
• Good problem solving, time management and communication skills
• Punctuality, attention to detail and ability to work under pressure
• Ability to coordinate with other teams and/or members to resolve issues
• Knowledge of TCP/IP, DNS, DHCP, NAT, subnetting, etc
• Good English language, both written and spoken

WHAT WE OFFER

• A generous salary & benefits plan 
• Top-notch technological tasks to deal with 
• Knowledge of a mature company mixed with challenges and innovation 
• Workshops, trainings & knowledge sharing 
• Collaboration with an international team of developers 
• A modern atmosphere with an interesting team and company events

Please note that we will only contact candidates with whom we decide to proceed with in the application process.
 

PLAYTECH'S LIVE UNIT

The Live Operations team supports our high-performance clusters, monitors their health, ensures that all supported services in Live customers' environments work smoothly and helps other units in Playtech to work with the Live service.