PLAYTECH'S SERVICE OPERATIONS UNIT
Service Operations aims to establish and maintain a balance between our customer’s expectations and Playtech’s operational capabilities, advocate service management's best practices and continuous improvement throughout service life cycle. Service Operations is a key factor in Playtech's successful business. 

WHAT WILL YOU DO?

• Maintain full awareness and visibility of licensee technical support and operational activities throughout the service life cycle, ensuring correct prioritization, overseeing the handling and efficient resolution of all licensee issues
• Act as the main focal point between the licensee organization and Playtech's internal divisions in all technical aspects of service delivery 
• Align Playtech's operational procedures with their counterparts in the licensee organization, identifying support optimization opportunities and leading service improvement programs 
• Gain full understanding and maintain an up to date overview of licensee services, the logical setup of solutions and 3rd party integrations. Act as licensee knowledge center within Playtech

WHAT HELPS YOU SUCCEED?

• Effective communication and comprehension skills in English 
• Strong problem solving skills, ability to maintain progress in stressful work situations 
• Being able to juggle multiple demands and prioritize work according to defined goals 
• Being self-managed and well organized, continuously striving to improve one’s work efficiency 
• Knowledge/experience with modern IT solutions and IT Services Management 
• Higher education (may still be obtained), preferably in the field of IT

WE OFFER

• Professional challenges that keep you going 
• Smart and talented people to work with and learn from 
• Lots of possibilities for self-realization and growth - Technical Account Manager's contribution can have major impact on our VIP customers’ and Playtech's success 
• Great variety of benefits and a lot of team and company events that make you feel part of an awesome community
• Modern and cozy office in Tartu city center

HOW TO APPLY?

Send us your CV and essay on the topic of Daily habits and work ethic of an exemplary Technical Account Manager in English. Please don't attach it as a file, but add it the Your message to the hiring manager in the end of the application form.

Please note that we will only contact candidates with whom we decide to proceed with in the application process.

PLAYTECH'S SERVICE OPERATIONS UNIT

Service Operations aims to establish and maintain a balance between our customer’s expectations and Playtech’s operational capabilities, advocate service management's best practices and continuous improvement throughout service life cycle. Service Operations is a key factor in Playtech's successful business.