Spa Host / Receptionist / Customer Service

  • Contract

Company Description

Scarlet is set into the clifftop above Mawgan Porth beach in North Cornwall and is 1 of 2 hotels in the group, Red Hotels. Owned by the same family, they are committed to sustainably offering guests luxurious experiences that don’t cost the earth.

The Scarlet was opened in 2009, a groundbreaking design built to the highest eco standards. Both the interior and exterior design of the Scarlet embraces the building’s stunning cliff top location and reflects its natural environment through the sensuous use of materials and design.

Our ethos is to take a truly holistic view, treating each guest as an individual, caring for and nurturing our staff and our environment so that everything we do contributes to the wider wellbeing of our planet, our customers and our team. 

Job Description

Our Spa Hosts deliver exceptional service to our guests, take care of the presentation of the spa and help us deliver a genuine Scarlet moment. Sharing their experiences of the spa and helping guests choose the right treatment for them as well as being responsible for the smooth running of the spa reception area.

This is a varied role focusing on ensuring our guests are cared for and have everything they need throughout their time with us. Taking bookings, delivering an organised reception desk and taking pride in the presentation of the spa are also key areas of this role.

As we are perched on the cliff, this role will also service some outdoor areas and our iconic hot tubs.

Qualifications

If you’d like to join this team of lively, organised and caring hosts, you need the following:

  • A passion for customer service
  • Computer literacy
  • An interest in relaxation and wellbeing
  • Great communication skills
  • A friendly and approachable manner
  • Love working in a fast-paced team

Additional Information

We offer:

  • £8.50-£8.75 per hour includes probationary rate
  • Permanent contract - part time and full time available
  • Variety of shifts covering weekday, evening and weekend
  • Learning opportunities and career progression possibilities
  • A large, welcoming and interesting team to support you and a beautiful working environment
  • 28 days paid holiday per year pro rata / 29 after 1 year
  • Substantial discounts on spa services and products
  • Free use of swimming pool

Wish you were here? Please use the “apply” link to submit your CV and let us know your answers to our questions in the text box 'message to hiring manager':

  1. What do you do for fun?
  2. Which part of Scarlet do you most want to discover?  

You will need to confirm that you are eligible to live and work in the U.K.
 

Direct applications only. 
 

Closing Date: Monday 27 May 2019


As one team we take responsibility for reducing the negative impacts our actions and activities have on the environment and our local community; something we feel is right and is our way of life.
 

www.scarlethotel.co.uk/work-with-us