• LOCAL CANDIDATES ONLY

About Agility

Agility CMS is the next generation of web content management systems. Cloud-based, agile and powerful, Agility CMS powers customer web and mobile sites that deliver content to over 5 million visitors per day.

As Agility CMS grows in 2016, you will join a team of professionals who are determined to drive Agility forward.

We are looking for a Support Coordinator to help manage the delivery of projects and oversee our support queue. The Support Coordinator will work with cross-functional, multi-project permanent resources, as well as contract resources, to ensure that Agility customers are receiving prompt responses and resolutions to their issues. They will also work with our Project Managers on a myriad of tasks to help ensure the delivery of project on time and within budget.

Responsibilities

• Managing the Agility support queue; ensuring that customers receive prompt responses to support tickets 

• Working with the development team to resolve support tickets in a timely manner and following up with customers on resolutions

• Providing a world class customer service experience to all customers you interact with

• Assisting Project Managers in various areas of the software development life cycle including quality assurance testing and customer communication

• Managing ongoing maintenance of existing websites built on the Agility CMS platform

• Managing small internal projects

• Collecting customer feedback and presenting to senior management team

Skills/Attributes

• Excellent customer service skills

• Ability to clearly communicate issues and solutions to customers

• Staying calm during turbulent times

• Willingness to be held accountable for results and not deflect blame

• Excellent verbal and written communication skills

• Ability to stay organized in a fast-paced environment

• Ability to learn new software quickly

• Enjoys working in high pressure situations to resolve issues

Qualifications

• University degree in Business, Science, Engineering or Communications

• 1+ year experience in a customer service focused role

• 1+ year experience in a customer support role

• Desire to work in a fast-paced environment

• Desire to learn new things every day

Company Perks

• 4-day long weekends in the summer months (May - September)
• Fully-stocked kitchen with the healthiest of snacks, and the city's best coffees and teas
• Paid company lunch outings every first Friday of the month and weekly catered breakfasts
• Monthly team-bonding events (Comedy show, Game Night, picnics)
• Quarterly full-day outings (monster truck show, go-carting, Wonderland, trip to the ski slopes)
• Competitive salary and benefits plan
• Individually-tailored professional development opportunities
• Flex hours and casual working environment
• Comfy open-concept loft office that promotes teamwork and cross-department collaboration
• Lounge area with a flat screen, Nintendo Wii, games and a well-used ping-pong table

Please apply today if: you have the required experience, enthusiasm and love coming to work every day at a company that is changing an industry.

• LOCAL CANDIDATES ONLY

• Salary: $40,000-45,000 commensurate with qualifications and experience

All your information will be kept confidential according to EEO guidelines. Please note we will be doing a reference check if you receive an offer.