Today’s brands must build stronger consumer relationships, not through mass marketing and loud messaging but by forming a genuine human connection with the customers they serve.

Consumers want real-time communication and expect personalized, in-the-moment experiences and excellent customer service. They seek the authenticity that can only come from deep, thoughtful and very personal interactions. We help clients solve this problem by applying data-driven human insight to the customer journey and leveraging the right technology at the right time with a compelling, relevant story.

Luckie is seeking a dynamic “hands on” Information Technology Manager to lead our information technology services group. This position will report to the COO today and eventually Luckie’s CIO.  The Information Technology Manager is expected to manage and support:

•    Internal infrastructure
•    AWS development operations environment
•    Help desk support team and ticketing system
•    SOC 2 Type 2 security compliance
•    All telecommunications
•    Mission-critical delivery applications
•    Ongoing cybersecurity risks
•    Technology projects

Strong leadership, project planning and communication abilities (both verbal and written) are required. The IT Manager will partner closely with executive and department leadership to deliver technology applications and ongoing support that drive business objectives. A passion for continuous improvement, training, expense management and the ability to consistently deliver improved technical outcomes is critical. 
 

•    Manage, coach and review IT team
•    Lead Security Compliance Team meetings and SOC 2 Type 2 compliance
•    Oversee Client Development Operations

• AWS, QTS and other hosting provider management
• Strong understanding of each client Service Level Agreement (SLA) or Business Associate Agreement (BAA)
• Timely setup and live production support to development team
• GitHub, Jenkins, Docker and JIRA

•    Manage audio visual needs across offices with an emphasis on the video conference experience
•    Manage helpdesk support and ticketing process based on priorities and response time metrics
•    Update and maintain disaster recovery plan with annual test and learns
•    Complete and ongoing documentation of the IT environment maintained
•    IT education and clear operating procedures repository for non-technical end users
•    IT project planning and management for technology implementations and transitions
•    Oversee IT budget, procurement, licenses, lease agreements, and fixed assets tracking
•    Remote Gateway/Site VPN administration
•    Familiarity with Windows Servers
•    Extensive general networking knowledge
•    MS Office 365, Skype for Business and Slack support
•    Extensive knowledge of cloud security best practices
•    Strong focus on cybersecurity risk mitigation

Education & Experience:

•    Bachelor’s in Computer Science or similar
•    Minimum of 5 years’ experience supporting 100+ people across multiple offices
•    Prior experience managing and leading others 
•    Amazon Web Services and/or virtualized application hosting environment experience
•    Highly regulated industry (healthcare, pharma, financial services) a plus
•    Marketing, Technology or Agency experience a plus
 

A relentlessly curious agency that truly believes customers are people first. Plus, we believe employees are people first and treat them accordingly. We’re a close-knit group of talented humans who love nothing more than working together to produce work that we can all be proud of, that work for our clients and pick up a few awards along the way. We are insights-driven and use data to focus the message, not destroy it. You’ll never be bored here as we have one of the most diverse portfolios in the industry. We have pharma, tourism, energy, health, CPG, sports and financial clients who all need your best thinking. We have summer hours and a limited work from home policy. Plus, and this is usually the deciding factor for people, we have happy hours and bring your dog to work days.

 PARTIAL CLIENT LIST

Glaxo Smith Kline
Little Debbie Snacks
Regions Bank
Benchmark Rehab Partners
Piedmont Hospital
Alabama Power
Gulf Power
Williamsburg, Virginia Tourism
Tender & True Pet Food
Catered Bowl Pet Food
Alabama Tourism
Panama City Beach Tourism