With a workforce of over 25,000 people, and opportunities in more than 1,000 different job categories, the City of Philadelphia is the sixth largest city in the United States and one of the largest employers in Southeastern Pennsylvania. As an employer, the City of Philadelphia operates through the guiding principles of service, integrity, respect, accountability, collaboration, diversity and inclusion. Through these principles, we strive to effectively deliver services, to resolve the challenges facing our city, and to make Philadelphia a place where all of our residents have the opportunity to reach their potential. 

Agency Description

The Office of Civic Engagement and Volunteer Service is committed to increasing long term, sustainable civic engagement throughout the city. To support this goal, we offer a variety of training opportunities for community members, nonprofit partners and City agencies. In addition, we support internal and cross-sector convening and collaboration to reduce silos and increase efficiency and efficacy of engagement and volunteer programs and tactics.

The Service Expansion Manager will work within the Office of Civic Engagement and Volunteer Service to support coalition building and the writing and execution of a Service Year Expansion Plan. The Service Expansion Manager will work with all members of the National Service Task Force to support regular meetings and ongoing work of each committee. This position will build relationships with cross-sector stakeholders and engage them and members of the NSTF in writing a two year service expansion plan which includes identifying funding, new and expanded program opportunities and improved member recruitment strategies.

The duties of the Service Expansion Manager include:

• Lead assessment of the city of Philadelphia’s service needs and opportunities.
• Write and execute a plan to expand service in Philadelphia.
• Identify new funding sources for additional service year programs.
• Identify new and expanded opportunities for service year members in the city of Philadelphia.
• Lead coordinated recruitment efforts on behalf of the Office of Civic Engagement and Volunteer Service and members of the NSTF to include collaborative recruitment efforts and increased diversity of candidates and members.
• Provide staff support for the NSTF Steering Committee and Advisory Board.
• Collect data, pictures and stories related to service in Philadelphia and compile quarterly report showing progress and challenges

• Bachelor’s degree is required
• Clear commitment to service
• Experience working as a staff member for a national service program preferred
• 3-5 years experience in non-profit or national service sector

Competencies, Knowledge, Skills and Abilities

• Master coalition builder
• Knowledge of City government and National Service programs
• Project management experience
• Business writing and documentation
• Critical thinking and problem-solving skills
• Data driven approach to problem solving
• Communication and interpersonal skills
• Ability to work with a diverse group of cross-sector stakeholders
• Experience with recruitment and understanding of methods for increasing diversity of applicant pool
• A self-starter who takes initiative and produces quality work
• A high energy, results oriented individual who takes initiative, makes things happen, accepts accountability and has a “can do” attitude; has a sense of urgency
• Action oriented; an individual not afraid to roll up his/her sleeves and get into the details of the operation
• Detail oriented and extremely organized
• A team player with strong interpersonal skills who is capable of working both independently and collaboratively
• Excellent written and verbal communication skills
• Consistently demonstrates sound judgment
• Analytical; able to use analysis to assist in making decisions
• Enjoys working on small teams with a desire to learn from colleagues, supporting and encouraging each other in the pursuit of excellence.
• Excellent time management skills with capacity to work simultaneously on multiple tasks and projects and deliver on deadline.

• Bachelor’s degree is required
• Clear commitment to service
• Experience working as a staff member for a national service program preferred
• 3-5 years experience in non-profit or national service sector

Salary: $50,000/yr 

The City provides a comprehensive benefits package including the following:

• Medical, dental, vision, and prescription
• Defined benefit pension plan
• Deferred compensation program
• Paid vacation, sick leave, and holidays
• Training and career development
• Supportive, challenging, and innovative environment
• The City of Philadelphia is a Public Service Loan Forgiveness Program qualified employer

Philadelphia residency is not required at the time of application. Once hired, employees have six months to move into and maintain residency in the City of Philadelphia as a condition of employment.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age,disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to pchr@ phila.gov. For more information, go to: Human Relations Website at: http://www.phila.gov/humanrelations