PPRO is one of the fastest growing FinTech businesses in Europe, acting as a value-added hub for alternative payment methods servicing Payment Service Providers globally. PPRO’s products and services span the entire payments value chain from acquiring through issuing and processing.

PPRO is a FCA regulated and EU certified financial institution with an e-money license. We are headquartered in London, and with offices in Munich, Cologne, Gibraltar, Sibiu, Luxembourg, and Atlanta. 

Our teams are growing rapidly with a diverse group of more than 32 nationalities, all united in a dynamic culture with a common purpose to deliver the best possible products and services to our partners and customers. PPRO people are characterised by their desire to succeed, team spirit, high energy, professionalism and willingness to take on complex challenges and find simple, elegant solutions.

The customer service managers in our customer service department work in an international team dealing with agents and customers through different channels, using analytical tools which enable a fast response time. This position is responsible for handling queries, and receiving incoming inquiries while executing high quality assurance processes in our customer service department. Great customer experience and a drive to improve processes through constructive feedback is a must for this role. You will be working for our VIABUY Prepaid Mastercard brand.

KEY RESPONSIBILITIES

• Understand and respond to customer queries with a high quality and fast response time
• Analyse your customer market and cooperate with Team Leaders for process optimisation
• Use different tools for analytics to service our customers in the best possible way
• Take ownership for great customer experience and engagement, and be the face of our brand to customers
• Quality assurance within your team
• Translations

SKILLS & EXPERIENCE

• Native Italian speaker with excellent communication skills, both verbal and written
• 3 years of Customer Service experience in an international environment
• Customer, and service oriented, willing to go above and beyond to give our customers a great customer service experience
• Tech savvy – able to use multiple channels simultaneously
• Good command of the English language, both verbal and written
• Ability to think out of the box, analyse and provide solutions to satisfy
• Ability to work in an international environment with cross cultural differences
• Spanish, Italian, Polish, Hungarian, German or Dutch language skills is an advantage
• Social Media experience and interest are a plus

WHAT WE NEED TO SEE IN YOU

• Ambition to be the best at what you do
• Respectful when dealing with internal and external customers
• A customer centric attitude
• Eager to learn and adapt quickly

WHY JOIN US:

• Grow your expertise and career in one of the fastest-growing companies at the forefront of the fast-growing digital payments revolution—without all the stuff slowing you down in big companies
• Gain experience in one of the top 5 industries: Next to biotech, 3D printing, the Internet of Things and AI, FinTech is one of the hottest industries out there
• Be well rewarded for good performance, proactivity and creativity
• Carry out challenging and interesting tasks at the forefront of the online payments movement
• Learn how to get along with just about anybody worldwide. You will work with a highly motivated team comprising members of more than 30 nationalities

Applications can be submitted either in English or in German